Work through these in order before opening each day. Log in: 2026
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Outside & front
Lights, doors & signs
Tech & systems
Orders
Closing checklist
Complete at end of each trading day before locking up.
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Pre-closing - 30mins before closing
Closing
Friday night jobs
Saturday is our busiest day. The shop needs to be really organised before close on Friday.
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Walk boots & clothing
Retail
Shop floor & equipment
Counter & admin
School group day
Fun Pack hire via Holiday Travel. Groups of 50–100 children aged 11–12.
Staff roles
🚪
Door person
Back door entry
👟
Boots × 2
Boot section
🧥
Clothing × 2
Bins at back wall
Minimum 3 staff. Ideal: 4. Brief all staff the evening before — group size, school name, arrival time.
Flow through the shop
Bus arrives
→
Back door — stripy bag
→
Boots fitted
→
Jacket + pants
→
Exit to bus
Target: 55 children in 20 minutes. Keep flow moving — don't let it bunch at any one point.
Key numbers
Clothing sizes (age 11–12)Youth 10, 12, 14
Après boot sizesSize 4–6
Stripy bagsOne per child
Wool bales for return2 per 50 children
Typical arrival8–10am Tue/Wed/Thu
Return time4:30–5:30pm
Evening before checklist
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Boot dryer
Capacity, cycle times, and loading guide. Print this QR code and laminate next to the dryer.
Capacity
Pairs per cycle32 pairs
50 children2 dryer cycles
100 children4 dryer cycles — plan ahead
Cycles calculator
Loading steps
1
Wipe boots dry
Remove excess moisture before loading.
2
Place on pegs
Opening facing down over the warm air nozzle.
3
Keep pairs together
Group by school group if processing multiple returns.
4
Run cycle
Confirm settings are correct before starting.
5
Remove and sort
Pair up and return to shelves or bins when dry.
Cycle time and temperature settings — add here once confirmed by manager.
Washing machine
Settings and process for washing returned jackets and pants.
What gets washed
Jackets & pants & SuitsAll returns — especially wet group day gear
Steps
1
Check pockets of all items
All zips done up and velcro closed before loading.
2
Load machine
Full is better than half empty
3
Close and seal the door. Add detergent
Use correct detergent and dose.
4
Select cycle and run. (Green Button)
Use correct cycle setting.
5
Remove and split load into 2.
Put half in each dryer.
6
Dry the clothes
Set dryer on Med-Low heat and press Start
7
Hang Clothes back on racks
Pants - Clip up hems if they are down. Ensure clothing is hung in correct location with hangers hooked from front. Size 2-8 pants on clip hangers.
Wash cycle settings and detergent type — add here once confirmed by manager.
8
Clearly mark clothing status at end of your shift
Attach tag to trolley noting "Clean" "Dirty - Pockets Checked", or whatever is relevant so that any staff member arriving after you clearly knows the status of each pile/trolley of clothes. If you need to create a label, hand written is fine
Saturday rush
Saturday 7am–12pm is the busiest window of the week. Friday night prep is critical.
What to expect
Peak window7am – 12pm
Primary hireFun Packs (dominant volume)
Also highToboggans, snow chains
StaffingMaximum available — all hands
See the Friday night jobs page for the full pre-Saturday prep checklist.
Saturday afternoon — returns processing
Dedicate at least one staff member purely to returns — don't let it pile up.
Snowboards
Snowboard fleet guide — coming soon.
This section is being built. Check back soon for snowboard fleet specs and binding setup guides.
Clothing
Sizing, sorting, care and washing guide for jackets, pants and après boots.
Colour sizing system
The colour tag on each garment takes precedence over the size printed inside the label. Use the colour to identify the size. Some items are unisex; some are women-specific.
Adult sizes
XS — Beige
S — Purple
M — Red
L — Green
XL — Dark Blue
2XL — Brown
3XL — Dark Blue
4XL — Burgundy
5XL — Dark Blue
9XL — Beige
Children's sizes
2 — Bright Green
4 — Purple
6 — Aqua
8 — Beige
10 — Yellow
12 — Blue
14 — Orange
Ladies sizing — no colour tag
If a ladies garment has no colour tag, use the dress size: 8=XS · 10=S · 12=M · 14=L
Sorting clothing
1
Use colour tag first
Always go by the colour tag — not the label inside. The colour system takes precedence.
2
Put clothing on the rack in the correct size
Jackets and pants must be sorted and hung in size order. Keep sizes together.
Performance jackets — back room only
⚠️ These jackets must not go into the main clothing area. Keep them in the back room at all times.
We have a selection of higher-quality jackets kept separately in the back room. These are reserved for customers hiring for 2 or more days who will actually be skiing in mountain conditions.
Our dominant customer is a day-tripper on a Fun Pack. If these performance jackets go out in Fun Packs constantly, they get over-washed and their waterproofing degrades. We keep them aside to protect the DWR treatment for people who genuinely need it up the mountain.
Washing & drying
See the Washing machine page for the full washing and drying process — accessible from the nav bar above.
Retail
Stock management, display standards and pricing.
⚠️ Customers in store always take priority over filling retail. Retail tasks are for quiet moments — never leave a customer unattended to fill shelves.
Display standards
1
Keep retail filled, tidy and clean
Shelves and racks should look full and well-presented at all times.
2
Dust the sunglasses
Sunglasses attract dust — wipe them down regularly.
3
Keep $25 gloves fully stocked
The $25 glove rack should always be full — check and top up regularly.
Where is the excess stock?
Take the time to learn where stock is kept — it's in several locations:
